Warranty conditions

Dear customer of Leica Camera AG,
You have purchased a product for which Leica Camera AG offers a manufacturer's warranty. Until now, we have enclosed the warranty conditions with the product package. As a new service, we will now make them available exclusively online. This has the advantage that you can access the warranty conditions for your product at any time.
Please note that this only applies to products introduced after 01.03.2019. For earlier products, the warranty conditions enclosed with the product package apply.

Warranty Conditions

Leica Camera AG ("LEICA") offers a two-year product warranty from the date of purchase at an authorized LEICA dealership for your LEICA product and all accessories included in the original packaging (the "trademarked product"). The product warranty is subject to the following warranty conditions. Your statutory warranty rights towards the seller of your LEICA products remain unaffected by the standard two-year LEICA product warranty.

1. WARRANTY SCOPE

1.1. WARRANTY TERMS

The product warranty term ("period of cover") begins on the day of purchase from an authorized LEICA dealership and ends latest two years after that date.

During the period of cover, LEICA shall remedy any complaints due to manufacturing faults and material defects free of charge. Such remedy shall be at the discretion of LEICA either repair, replacement of faulty parts or full product exchange for a faultless product of equal value. The product warranty does not allow for any other claims beyond those mentioned above on any legal basis. Replaced products or parts become the property of LEICA.

1.2. LIMITATIONS

The product guarantee does not provide cover for:

(I) Installation, removal or disposal of the protected product or installation, removal, repair or servicing of products that are not protected products (including accessories, add-on components or other equipment) or electrical connections outside the protected product;

(II) Protected products on which the serial number has been modified, rendered illegible or removed;

(III) Use of the protected product in an industrial application, e.g. a) Installation of the protected product in an aircraft for production of aerial photographs; b) Use of the protected product to create reproductions; c) Use of the protected product on a production line for quality assurance and production monitoring purposes;

(IV) Damage caused by improper handling (e.g. drop/impact, water, dust/sand);

(V) Damage to the protected product caused by accidents, misuse, neglect, improper use (including incorrect installation, repair or maintenance work that has not been carried out by LEICA or an authorized LEICA partner), unauthorized modifications, extreme environmental conditions (including extreme temperatures and extreme humidity), extreme physical or electrical loads, interference, fluctuations or voltage peaks in the power supply, lightning strikes, static electricity, fire, force majeure, or any other external influences;

(VI) Problems caused by components that are not part of the protected product, including any products not supplied by LEICA, regardless of whether or not these were purchased with the protected product;

(VII) Services required to fulfill legal requirements that did not come into force until after the beginning of the period of cover of the product guarantee;

(VIII) Faults resulting from normal use or wear and tear, or normal ageing of the protected product;

(IX) Purely cosmetic blemishes on the protected product (particularly scratches, dents and dust);

(X) Wearing parts, such as batteries, unless the damage has been caused by a material defect or manufacturing fault;

(XI) Preventive maintenance work on the protected product;

2. YOUR OBLIGATIONS

To obtain the services available under the product guarantee, the customer undertakes:

(I) To provide a copy of the original proof of purchase for the protected product when requested to do so by LEICA;

(II) to provide information about the symptoms and causes of the problems with the Protected Product;

(III) to reply to questions, including requests for the serial number of the Protected Product, the model, the firmware version, peripherals connected to the Protected Product, error messages displayed, the actions performed before the problem manifested itself on the Protected Product and the measures taken to solve the problem;

(IV) to follow the instructions issued to you by LEICA, including the instruction not to send to LEICA any products or accessories for which no repair or replacement service is available, and to follow the instructions to pack the Protected Product according to the shipping instructions;

(V) to update the firmware to the most recent version before the customer avails himself of the service; LEICA recommends making backup copies of all data in the Protected Products before sending the Protected Products to LEICA for repair or replacement.

3. LIMITATION OF LIABILITY

Consumers in jurisdictions that enjoy the benefits of consumer protection laws or regulations also enjoy the benefits due under this product guarantee, in addition to any rights and entitlements arising from those laws and regulations. No provision of this product guarantee affects the consumer protection laws granted by the applicable mandatory statutory regulations, including consumer protection laws, to press claims for damages against LEICA in the event of complete or partial non-performance or failure to properly perform its contractual obligations.

Insofar as is permitted under applicable law, LEICA and its employees and agents will not under any circumstances accept liability towards you or to your legal successors for indirect or consequential damage, including but not limited to the costs for restoring, reprogramming or reproducing programs or data or for any costs incurred as a result of the loss of confidentiality of data, the loss of business opportunities, loss of profit, lost sales or lost savings caused by the obligations of LEICA under this product guarantee. Insofar as is permitted under applicable law, the liability under this product guarantee of LEICA and its employees and agents towards you and your legal successors is limited to the amount that you paid for the Protected Product.

In particular, LEICA does not guarantee:

(I) That LEICA will repair or replace the protected product without risk to or loss of programs or data,

(II) That operation of the product will not be interrupted or will be free of errors.

No provision of this agreement will exclude or limit the liability of LEICA for:

(I) Death or physical injury, or

(II) Fraud caused by the negligence of LEICA.

If liability can be limited according to the aforementioned laws and regulations, the liability of LEICA shall, at the discretion of LEICA, be limited to the replacement or repair of the protected product or provision of the service. According to the laws of some countries, states or regions, it is forbidden to exclude or to limit liability for accidental or consequential damage. Some or all of the aforementioned limitations may therefore not be applicable in your case.

4. OTHER PROVISIONS

(I) Should any provision or section of these guarantee provisions be or become invalid, illegal or unenforceable, this section or provision is to be separated from these warranty conditions and the validity of the remaining guarantee conditions is unaffected.

(II) These guarantee conditions are subject to the law of the country in which the product was purchased. This choice does not encompass the provisions of international private law or the UN Conventions on Contracts for the International Sale of Goods.

(III) LEICA is entitled to subcontract a third party to fulfill the duties of LEICA or to transfer the duties of LEICA under this contract to a third party;  this does not absolve LEICA of its obligations to fulfill the contract with respect to you.

(IV) LEICA is not responsible for any non-fulfillment or delayed fulfillment of the product guarantee, where this is due to circumstances beyond LEICA‘s reasonable control.

(V) You agree that all information and data you provide to LEICA under the terms of this product guarantee is neither confidential nor protected. You furthermore agree that LEICA may collect your data while performing the services and use such data on your behalf. This may also involve the transmission of your data to companies or service providers connected with LEICA that may be located in countries that do not enjoy the same level of data protection as found in your country of residence, including Australia, Canada, the Member States of the European Union, India, Japan, China and the USA.

(VI) LEICA has put in place security measures to protect your data against unauthorized access or disclosure and against unauthorized destruction. You are responsible for the instructions you give LEICA regarding the use of your data. LEICA shall endeavor to adhere to these instructions insofar as is reasonable for the performance of the services and its support obligations under the product guarantee. If you do not agree with the above or if you have any questions about the effect that this processing method has on your data, please contact LEICA on the telephone number below.

(VII) Any verbal statements, assurances or supplementary agreements do not constitute pat of this guarantee. Amendments and/or supplementary agreements are only valid if they are set out in writing and confirmed by legally binding signatures. This also applies to agreements regarding the requirement for the written form itself.

(VIII) The sole place of jurisdiction is the registered office of LEICA. This does not affect any exclusively statutory legal venues.

Warranty conditions

Dear Leica customer,

Congratulations on your purchase. With this Leica M camera, you have bought a world famous branded product.

In addition to your statutory warranty entitlements towards your distributor, Leica Camera AG also provides you with a two-year product guarantee for this Leica M camera, valid from the date of purchase from an authorized Leica dealer. Guarantee services are accepted by Leica Camera AG as defined in the conditions.

The Leica guarantee does not affect your legal rights or your rights in respect of your distributor derived from the purchase contract concluded between the two parties.

Your Leica Camera AG

GUARANTEE CONDITIONS

Leica Camera AG („LEICA“) provides you with a two-year product warranty for your LEICA product, including the accessories contained in the original packaging (collectively referred to as „protected product“), valid from the date of purchase from an authorized LEICA dealer. The product guarantee is subject to these guarantee conditions. The standard two-year LEICA product guarantee does not affect your statutory guarantee rights towards the distributor of your LEICA products.

1. SCOPE OF GUARANTEE

1.1. GUARANTEE PROVISIONS

The term of the product guarantee („period of cover“) begins on the day of purchase from an authorized LEICA dealer and ends after two years, at the latest.

During the period of cover, any complaints based on manufacturing faults and material defects will be remedied free of charge by repair, replacement of defective parts or exchange for an equivalent product in perfect condition, at the discretion of LEICA. The product guarantee does not cover any other claims on whatever legal grounds apart from those mentioned above. The replaced products or parts become the property of LEICA.

1.2. LIMITATIONS

The product guarantee does not provide cover for:

(I) Installation, removal or disposal of the protected product or installation, removal, repair or servicing of products that are not protected products (including accessories, add-on components or other equipment) or electrical connections outside the protected product;

(II) Protected products on which the serial number has been modified, rendered illegible or removed;

(III) Use of the protected product in an industrial application, e.g.

a) Installation of the protected product in an aircraft for production of aerial photographs;

b) Use of the protected product to create reproductions;

c) Use of the protected product on a production line for quality assurance and production monitoring purposes;

(IV) Damage caused by improper handling (e.g. drop/impact, water, dust/sand);

(V) Damage to the protected product caused by accidents, misuse, neglect, improper use (including incorrect installation, repair or maintenance work that has not been carried out by LEICA or an authorized LEICA partner), unauthorized modifications, extreme environmental conditions (including extreme temperatures and extreme humidity), extreme physical or electrical loads, interference, fluctuations or voltage peaks in the power supply, lightning strikes, static electricity, fire, force majeure, or any other external influences;

(VI) Problems caused by components that are not part of the protected product, including any products not supplied by LEICA, regardless of whether or not these were purchased with the protected product;

(VII) Services required to fulfill legal requirements that did not come into force until after the beginning of the period of cover of the product guarantee;

(VIII) Faults resulting from normal use or wear and tear, or normal ageing of the protected product;

(IX) Purely cosmetic blemishes on the protected product (particularly scratches, dents and dust);

(X) Wearing parts, such as batteries, unless the damage has been caused by a material defect or manufacturing fault;

(XI) Preventive maintenance work on the protected product;

2. YOUR OBLIGATIONS

To obtain the services available under the product guarantee, the customer undertakes:

(I) To provide a copy of the original proof of purchase for the protected product when requested to do so by LEICA;

(II) To provide information about the symptoms and causes of problems with the protected product;

(III) To respond to questions, including requests for the serial number of the protected product, the model, the firmware version1, peripheral equipment connected to the protected product, error messages displayed, actions carried out before the problem occurred on the protected product, and measures taken to resolve the problem;

(IV) To follow instructions from LEICA, including instructions to refrain from sending products or accessories for which no repair or replacement service is provided to LEICA, and instructions to package the protected as specified in the shipping instructions;

(V) To update the firmware to the latest version available at the time, before the customer can avail himself of the service1;

LEICA recommends making backup copies of all data in the Protected Products before sending the Protected Products to LEICA for repair or replacement.

1 Only applies to digital camera models

3. LIMITATION OF LIABILITY

Consumers in jurisdictions that enjoy the benefits of consumer protection laws or regulations also enjoy the benefits due under this product guarantee, in addition to any rights and entitlements arising from those laws and regulations. No provision of this product guarantee affects the consumer protection laws granted by the applicable mandatory statutory regulations, including consumer protection laws, to press claims for damages against LEICA in the event of complete or partial non-performance or failure to properly perform its contractual obligations.

Insofar as is permitted under applicable law, LEICA and its employees and agents will not under any circumstances accept liability towards you or to your legal successors for indirect or consequential damage, including but not limited to the costs for restoring, reprogramming or reproducing programs or data or for any costs incurred as a result of the loss of confidentiality of data, the loss of business opportunities, loss of profit, lost sales or lost savings caused by the obligations of LEICA under this product guarantee. Insofar as is permitted under applicable law, the liability under this product guarantee of LEICA and its employees and agents towards you and your legal successors is limited to the amount that you paid for the Protected Product.

In particular, LEICA does not guarantee

(I) That LEICA will repair or replace the protected product without risk to or loss of programs or data,

(II) That operation of the product will not be interrupted or will be free of errors.

No provision of this agreement will exclude or limit the liability of LEICA for

(I) Death or physical injury, or

(II) Fraud caused by the negligence of LEICA.

 If liability can be limited according to the aforementioned laws and regulations, the liability of LEICA shall, at the discretion of LEICA, be limited to the replacement or repair of the protected product or provision of the service. According to the laws of some countries, states or regions, it is forbidden to exclude or to limit liability for accidental or consequential damage. Some or all of the aforementioned limitations may therefore not be applicable in your case.

4. OTHER PROVISIONS

(I) Should any provision or section of these guarantee provisions be or become invalid, illegal or unenforceable, this section or provision is to be separated from these warranty conditions and the validity of the remaining guarantee conditions is unaffected.

(II) These guarantee conditions are subject to the law of the country in which the product was purchased. This choice does not encompass the provisions of international private law or the UN Conventions on Contracts for the International Sale of Goods.

(III) LEICA is entitled to subcontract a third party to fulfill the obligations of LEICA or to assign these obligations to third parties; however, this does not exempt LEICA from its obligations to fulfill the terms of its contract with you.

(IV) LEICA is not responsible for any non-fulfillment or delayed fulfillment of the product guarantee, where this is due to circumstances beyond LEICA‘s reasonable control.

(V) You agree that all information and data you provide to LEICA under the terms of this product guarantee is neither confidential nor protected. You furthermore agree that LEICA may collect your data while performing the services and use such data on your behalf. This may also involve the transmission of your data to companies or service providers connected with LEICA that may be located in countries that do not enjoy the same level of data protection as found in your country of residence, including Australia, Canada, the Member States of the European Union, India, Japan, China and the USA.

(VI) LEICA has put in place security measures to protect your data against unauthorized access or disclosure and against unauthorized destruction. You are responsible for the instructions you give LEICA regarding the use of your data. LEICA shall endeavor to adhere to these instructions insofar as is reasonable for the performance of the services and its support obligations under the product guarantee. If you do not agree with the above or if you have any questions about the effect that this processing method has on your data, please contact LEICA on the telephone number below.

(VII) Any verbal statements, assurances or supplementary agreements do not constitute pat of this guarantee. Amendments and/or supplementary agreements are only valid if they are set out in writing and confirmed by legally binding signatures. This also applies to agreements regarding the requirement for the written form itself.

(VIII) The sole place of jurisdiction is the registered office of LEICA. This does not affect any exclusively statutory legal venues.

Warranty conditions

Leica Camera AG (“LEICA”) offers a three-year product warranty from the date of purchase at an authorized LEICA dealership for your LEICA product and all accessories included in the original packaging (the “trademarked product”). The product warranty is subject to the following warranty conditions.  Your statutory warranty rights towards the seller of your LEICA products remain unaffected by the standard three-year LEICA product warranty.

1. SCOPE OF GUARANTEE

1.1. GUARANTEE PROVISIONS

The product warranty term (“period of cover”) begins on the day of purchase from an authorized LEICA dealership and ends latest three years after that date or after 150,000 shutter releases, whichever occurs first. During the period of cover, LEICA shall remedy any complaints due to manufacturing faults and material defects free of charge. Such remedy shall be at the discretion of LEICA either repair, replacement of faulty parts or full product exchange for a faultless product of equal value. The product warranty does not allow for any other claims beyond those mentioned above on any legal basis. Replaced products or parts become the property of LEICA.

1.2. LIMITATIONS

The product guarantee does not provide cover for:

(I) Installation, removal or disposal of the protected product or installation, removal, repair or servicing of products that are not protected products (including accessories, add-on components or other equipment) or electrical connections outside the protected product;

(II) Protected products on which the serial number has been modified, rendered illegible or removed;

(III) Use of the protected product in an industrial application, e.g.

a) Installation of the protected product in an aircraft for production of aerial photographs;

b) Use of the protected product to create reproductions;

c) Use of the protected product on a production line for quality assurance and production monitoring purposes;

(IV) Damage caused by improper handling (e.g. drop/impact, water, dust/sand);

(V) Damage to the protected product caused by accidents, misuse, neglect, improper use (including incorrect installation, repair or maintenance work that has not been carried out by LEICA or an authorized LEICA partner), unauthorized modifications, extreme environmental conditions (including extreme temperatures and extreme humidity), extreme physical or electrical loads, interference, fluctuations or voltage peaks in the power supply, lightning strikes, static electricity, fire, force majeure, or any other external influences;

(VI) Problems caused by components that are not part of the protected product, including any products not supplied by LEICA, regardless of whether or not these were purchased with the protected product;

(VII) Services required to fulfill legal requirements that did not come into force until after the beginning of the period of cover of the product guarantee;

(VIII) Faults resulting from normal use or wear and tear, or normal ageing of the protected product;

(IX) Purely cosmetic blemishes on the protected product (particularly scratches, dents and dust);

(X) Wearing parts, such as batteries, unless the damage has been caused by a material defect or manufacturing fault;

(XI) Preventive maintenance work on the protected product;

2. YOUR OBLIGATIONS

To obtain the services available under the product guarantee, the customer undertakes:

(I) To provide a copy of the original proof of purchase for the protected product when requested to do so by LEICA;

(II) To provide information about the symptoms and causes of problems with the protected product;

(III) To respond to questions, including requests for the serial number of the protected product, the model, the firmware version, peripheral equipment connected to the protected product, error messages displayed, actions carried out before the problem occurred on the protected product, and measures taken to resolve the problem;

(IV) To follow instructions from LEICA, including instructions to refrain from sending products or accessories for which no repair or replacement service is provided to LEICA, and instructions to package the protected as specified in the shipping instructions;

(V) To update the firmware to the latest version available at the time, before the customer can avail himself of the service;

LEICA recommends making backup copies of all data in the Protected Products before sending the Protected Products to LEICA for repair or replacement.

3. LIMITATION OF LIABILITY

Consumers in jurisdictions that enjoy the benefits of consumer protection laws or regulations also enjoy the benefits due under this product guarantee, in addition to any rights and entitlements arising from those laws and regulations. No provision of this product guarantee affects the consumer protection laws granted by the applicable mandatory statutory regulations, including consumer protection laws, to press claims for damages against LEICA in the event of complete or partial non-performance or failure to properly perform its contractual obligations.

Insofar as is permitted under applicable law, LEICA and its employees and agents will not under any circumstances accept liability towards you or to your legal successors for indirect or consequential damage, including but not limited to the costs for restoring, reprogramming or reproducing programs or data or for any costs incurred as a result of the loss of confidentiality of data, the loss of business opportunities, loss of profit, lost sales or lost savings caused by the obligations of LEICA under this product guarantee. Insofar as is permitted under applicable law, the liability under this product guarantee of LEICA and its employees and agents towards you and your legal successors is limited to the amount that you paid for the Protected Product.

In particular, LEICA does not guarantee

(I) That LEICA will repair or replace the protected product without risk to or loss of programs or data,

(II) That operation of the product will not be interrupted or will be free of errors. No provision of this agreement will exclude or limit the liability of LEICA for

(I) Death or physical injury, or

(II) Fraud caused by the negligence of LEICA.

If liability can be limited according to the aforementioned laws and regulations, the liability of LEICA shall, at the discretion of LEICA, be limited to the replacement or repair of the protected product or provision of the service. According to the laws of some countries, states or regions, it is forbidden to exclude or to limit liability for accidental or consequential damage. Some or all of the aforementioned limitations may therefore not be applicable in your case.

4. OTHER PROVISIONS

(I) Should any provision or section of these guarantee provisions be or become invalid, illegal or unenforceable, this section or provision is to be separated from these warranty conditions and the validity of the remaining guarantee conditions is unaffected.

(II) These guarantee conditions are subject to the law of the country in which the product was purchased. This choice does not encompass the provisions of international private law or the UN Conventions on Contracts for the International Sale of Goods.

(III) LEICA is entitled to subcontract a third party to fulfill the obligations of LEICA or to assign these obligations to third parties; however, this does not exempt LEICA from its obligations to fulfill the terms of its contract with you.

(IV) LEICA is not responsible for any non-fulfillment or delayed fulfillment of the product guarantee, where this is due to circumstances beyond LEICA‘s reasonable control.

(V) You agree that all information and data you provide to LEICA under the terms of this product guarantee is neither confidential nor protected. You furthermore agree that LEICA may collect your data while performing the services and use such data on your behalf. This may also involve the transmission of your data to companies or service providers connected with LEICA that may be located in countries that do not enjoy the same level of data protection as found in your country of residence, including Australia, Canada, the Member States of the European Union, India, Japan, China and the USA.

(VI) LEICA has put in place security measures to protect your data against unauthorized access or disclosure and against unauthorized destruction. You are responsible for the instructions you give LEICA regarding the use of your data. LEICA shall endeavor to adhere to these instructions insofar as is reasonable for the performance of the services and its support obligations under the product guarantee. If you do not agree with the above or if you have any questions about the effect that this processing method has on your data, please contact LEICA on the telephone number below.

(VII) Any verbal statements, assurances or supplementary agreements do not constitute pat of this guarantee. Amendments and/or supplementary agreements are only valid if they are set out in writing and confirmed by legally binding signatures. This also applies to agreements regarding the requirement for the written form itself.

(VIII) The sole place of jurisdiction is the registered office of LEICA. This does not affect any exclusively statutory legal venues.

Warranty conditions

Dear Leica customer,

Congratulations on your well-considered purchase. With this Leica lens you have obtained a world-famous trademark product.

Alongside your statutory guarantee rights towards your distribut­or, you will also receive a two-year guarantee from Leica Camera AG for this lens, according to the conditions below. The Leica guarantee does not, therefore, affect your legal rights as a consumer under relevant national law, nor the consumer’s rights in terms of the dealer, as detailed in the sales contract concluded between the two parties.

Yours sincerely,

Leica Camera AG

CONDITIONS OF THE GUARANTEE

With the purchase of this Leica lens you have acquired a product which has been manufactured to special quality stand­ards and checked at the various stages of production by experienced specialists.

For this product the Leica Camera AG provides a guarantee of two years. The period commences on the date of purchase from an authorized dealer and the guarantee is subject to the follow­ing conditions:

1) During the guarantee period we shall deal with complaints based on faulty manufacture (free of charge) by repair, replacement of defective parts or replacement by an identical flawless product at our own discretion. Consequential claims, no matter what kind and of what legal argument, in connection with this guarantee, cannot be accepted.

2) Claims under guarantee are null and void if the defect has been caused by improper handling – which also can include the use of non-Leica accessories, if this lens has been serviced by unauthorized persons or workshops, or if the serial number has been obliterated.

3) Guarantee claims can only be made by submission of this Guarantee Card which has been completed with date of purchase, address and signature of the authorized photo dealer.

4) When submitting claims under guarantee please return this Leica lens together with the Guarantee Card and a description of the claim to the Customer Care department of Leica Camera AG or to a Leica Camera agency.

5) Tourists may, if required, make use of the agency of the country in which they are travelling (within the terms of the guarantee of the Leica Camera AG) by presenting the Guarantee Card.

Warranty conditions

Dear Leica customer,

Congratulations on your purchase. With this Leica product, you have chosen a world renowned branded product.

In addition to your statutory warranty entitlements towards the distributor, Leica Camera AG provides a product warranty for this Leica product, for two years starting on the date of purchase from an authorized Leica distributor. Leica Camera AG accepts the warranty obligations under the conditions described.

The Leica product warranty does not affect your legal rights or your rights in respect of your distributor derived from the purchase contract concluded between the two parties.

Your Leica Camera AG

GUARANTEE CONDITIONS

Leica Camera AG (“LEICA”) provides a two-year guarantee valid from the data of purchase from an authorized LEICA dealer for your LEICA product, including any accessories contained in the associated original packaging (collectively referred to as “Protected Product”). The product guarantee is subject to these guarantee conditions. Your statutory guarantee rights with respect to the retailer of your LEICA products remain unaffected by the normal one year LEICA product guarantee.

1. SCOPE OF THE GUARANTEE

1.1. GUARANTEES

The term of the product guarantee (“Period of Cover”) commences on the date of purchase from an authorized LEICA dealer. It terminates after a period of two years.

During the Period of Cover, complaints based on manufacturing faults and material defects will be remedied free of charge by repair, replacement of defective parts or exchange for an equivalent product in perfect condition, at the discretion of LEICA. The product guarantee does not cover any other claims on whatever legal grounds apart from those mentioned above. The replaced products or parts become the property of LEICA.

1.2. LIMITATIONS

The product guarantee does not provide cover for:

(I) installation, removal or disposal of the Protected Product nor for the installation, removal, repair or maintenance of products that are not Protected Products (including accessories, additional components or other devices) or the electrical connection beyond the Protected Product;

(II) Protected Products whose serial number has been modified, rendered illegible or removed;

(III) use of the Protected Product in an industrial application, such as:

a) installation of the Protected Product in an aircraft for aerial photography purposes;

b) use of the Protected Product to create reproductions;

c) use of the Protected Product on a production line for quality control or production monitoring purposes;

(IV) damage caused by improper handling (e.g., drop/impact, water, dust/sand).

(V)  damage to a Protected Product caused by accident, through misuse, neglect, improper use (including incorrect installation, repair or maintenance work that was not carried out by LEICA or one of its authorized partners), unauthorized modifications, extreme environmental conditions (including extremes of temperature and very high levels of humidity), extreme physical or electrical loading, interference, fluctuations or voltage spikes in the power supply, lightning, static electricity, fire, force majeure or other external influences;

(VI) problems caused by components that are not part of the Protected Product, including products not supplied by LEICA, irrespective of whether or not these were purchased with the Protected Product;

(VII) services required to fulfill legal requirements that only came into force after the start of the Period of Cover of the product guarantee;

(VIII) faults resulting from normal use and wear and tear of the Protected Product;

(IX) purely cosmetic blemishes on the Protected Products (especially scratches, dents and dust);

(X)  wearing parts, e.g., batteries, unless the damage was caused by a material or manufacturing fault;

(XI) preventative maintenance of the Protected Product;

2.   YOUR OBLIGATIONS

To obtain the services available under the product guarantee, the customer undertakes:

(I) to provide LEICA at its request with a copy of the original purchase receipts for the Protected Product;

(II) to provide information about the symptoms and causes of the problems with the Protected Product;

(III) to reply to questions, including requests for the serial number of the Protected Product, the model, the firmware version, peripherals connected to the Protected Product, error messages displayed, the actions performed before the problem manifested itself on the Protected Product and the measures taken to solve the problem;

(IV) to follow the instructions issued to you by LEICA, including the instruction not to send to
LEICA any products or accessories for which no repair or replacement service is available, and to follow the instructions to pack the Protected Product according to the shipping instructions;

(V)  to update the firmware to the most recent version before the customer avails himself of the service;

(VI) when making a guarantee claim, to first send the Protected Product with a description of the complaint to his dealer. The customer will not contact LEICA Customer Care until this has been done or the second contact partner in the national agency is unable to help the customer.
Contact addresses are located at the end of this document.

LEICA recommends making backup copies of all data in the Protected Products before sending the Protected Products to LEICA for repair or replacement.

3. LIMITATION OF LIABILITY

Consumers in jurisdictions that enjoy the benefits of consumer protection laws or

regulations also enjoy the benefits available to them under this product guarantee in addition to all the rights and entitlements arising from such laws and regulations. No provision of this product guarantee affects the consumer protection laws granted by the applicable mandatory statutory regulations, including consumer protection laws, to press claims for damages against LEICA in the event of its complete or partial non-performance or the failure to properly perform its contractual obligations.

Insofar as is permitted under applicable law, LEICA and its employee and agents will not under any circumstances accept liability to you or to your legal successors for indirect or consequential damage, including but not limited to the costs for the recreation, reprogramming or reproduction of programs or data or for any costs incurred as a result of the loss of confidentiality of data, the loss of business opportunities, loss of profit, lost sales or lost savings caused by the obligations of LEICA under this product guarantee. Insofar as is permitted under applicable law, the liability under this product guarantee of LEICA and its employees and agents towards you and your legal successors is limited to the amount that you paid for the Protected Product.

In particular, LEICA does not guarantee

(I) that LEICA will repair or replace the Protected Product without risk for or loss of programs or data,

(II)  that the product will operate without interruption or without error.

No provision of this agreement will exclude or limit the liability of LEICA for

(I)   death or bodily injury or

(II)  fraud caused by the negligence of LEICA.

If liability can be limited according to the aforementioned laws and regulations, the liability of LEICA shall, at the discretion of LEICA, be limited to the replacement or the repair of the Protected Product or the provision of the service. According to the laws of some countries, states or regions, it is forbidden to exclude or to limit liability for accidental or consequential damage. Some or all of the aforementioned limitations may therefore not be applicable in your case.

4. OTHER PROVISIONS

(I)   Should any individual provision or any part of any provision of these guarantee conditions be or become void, illegal or unenforceable, the validity of the remaining provisions hereof shall in no way be affected. In such a case this provision or part of a provision shall be removed from these guarantee conditions.

(II)  These guarantee conditions are subject to the law of the country in which the product was purchased. This choice does not encompass the provisions of international private law or the UN Conventions on Contracts for the International Sale of Goods.

(III) LEICA is entitled to subcontract a third party to fulfill the duties of LEICA or to transfer the duties of LEICA under this contract to a third party; this does not absolve LEICA of its obligations to fulfill the contract with respect to you.

(IV) LEICA is not responsible for any non-fulfillment or delayed fulfillment of the product guarantee if this can be attributed to reasons beyond its reasonable control.

(V)  You agree that all the information and data you provide to LEICA as part of this product guarantee is neither confidential nor protected. You furthermore agree that LEICA may collect your data while performing the services and use such data on your behalf. This may also involve the transmission of your data to companies or service providers connected with LEICA that may be located in countries that do not enjoy the same level of data protection as found in your country of residence, including Australia, Canada, the Member States of the European Union, India, Japan, China and the USA.

(VI) LEICA has implemented security measures that are designed to protect your data from illegal access or disclosure and from unauthorized destruction. You are responsible for the instructions you give LEICA regarding the use of your data. LEICA shall endeavor to adhere to these instructions insofar as is reasonable for the performance of the services and its support obligations under the product guarantee. If you do not agree with the above or if you have any questions about the effect that this processing method has on your data, please contact LEICA on the telephone number below.

(VII) Any verbal statements, assurances or supplementary agreements do not constitute part of this guarantee. Amendments and/or supplementary agreements are only valid if they are set out in writing and confirmed by legally binding signatures. This also applies to agreements regarding the requirement for the written form itself.

(VIII) The exclusive place of jurisdiction is the registered office of LEICA. This does not affect any exclusively statutory legal venues.

Warranty conditions

Dear Leica customer,

Congratulations on your purchase. With this Leica product, you have chosen a world renowned branded product.

In addition to your statutory warranty entitlements towards the distributor, Leica Camera AG provides a product warranty for this Leica product, for one year starting on the date of purchase from an authorized Leica distributor, or for up to 100,000 photos, whichever of these occurs first. Leica Camera AG accepts the warranty obligations under the conditions described.

The Leica product warranty does not affect your legal rights or your rights in respect of your distributor derived from the purchase contract concluded between the two parties.

Your Leica Camera AG

GUARANTEE CONDITIONS

Leica Camera AG (“LEICA”) provides a one-year guarantee valid from the data of purchase from an authorized LEICA dealer for your LEICA product, including any accessories contained in the associated original packaging (collectively referred to as “Protected Product”). The product guarantee is subject to these guarantee conditions. Your statutory guarantee rights with respect to the retailer of your LEICA products remain unaffected by the normal one year LEICA product guarantee.

1. SCOPE OF THE GUARANTEE

1.1. GUARANTEES

The term of the product guarantee (“Period of Cover”) commences on the date of purchase from an authorized LEICA dealer. It terminates after a period of one year or after 100,000 shutter releases, whichever occurs first.

During the Period of Cover, complaints based on manufacturing faults and material defects will be remedied free of charge by repair, replacement of defective parts or exchange for an equivalent product in perfect condition, at the discretion of LEICA. The product guarantee does not cover any other claims on whatever legal grounds apart from those mentioned above. The replaced products or parts become the property of LEICA.

1.2. LIMITATIONS

The product guarantee does not provide cover for:

(I) installation, removal or disposal of the Protected Product nor for the installation, removal, repair or maintenance of products that are not Protected Products (including accessories, additional components or other devices) or the electrical connection beyond the Protected Product;

(II) Protected Products whose serial number has been modified, rendered illegible or removed;

(III) use of the Protected Product in an industrial application, such as:

a) installation of the Protected Product in an aircraft for aerial photography purposes;

b) use of the Protected Product to create reproductions;

c) use of the Protected Product on a production line for quality control or production
monitoring purposes;

(IV) damage caused by improper handling (e.g., drop/impact, water, dust/sand).

(V)  damage to a Protected Product caused by accident, through misuse, neglect, improper use (including incorrect installation, repair or maintenance work that was not carried out by LEICA or one of its authorized partners), unauthorized modifications, extreme environmental conditions (including extremes of temperature and very high levels of humidity), extreme physical or electrical loading, interference, fluctuations or voltage spikes in the power supply, lightning, static electricity, fire, force majeure or other external influences;

(VI) problems caused by components that are not part of the Protected Product, including products not supplied by LEICA, irrespective of whether or not these were purchased with the Protected Product;

(VII) services required to fulfill legal requirements that only came into force after the start of the Period of Cover of the product guarantee;

(VIII) faults resulting from normal use and wear and tear of the Protected Product;

(IX) purely cosmetic blemishes on the Protected Products (especially scratches, dents and dust);

(X)  wearing parts, e.g., batteries, unless the damage was caused by a material or manufacturing fault;

(XI) preventative maintenance of the Protected Product;

2.   YOUR OBLIGATIONS

To obtain the services available under the product guarantee, the customer undertakes:

(I) to provide LEICA at its request with a copy of the original purchase receipts for the Protected Product;

(II) to provide information about the symptoms and causes of the problems with the Protected Product;

(III) to reply to questions, including requests for the serial number of the Protected Product, the model, the firmware version, peripherals connected to the Protected Product, error messages displayed, the actions performed before the problem manifested itself on the Protected Product and the measures taken to solve the problem;

(IV) to follow the instructions issued to you by LEICA, including the instruction not to send to
LEICA any products or accessories for which no repair or replacement service is available, and to follow the instructions to pack the Protected Product according to the shipping instructions;

(V)  to update the firmware to the most recent version before the customer avails himself of the service;

(VI) when making a guarantee claim, to first send the Protected Product with a description of the complaint to his dealer. The customer will not contact LEICA Customer Care until this has been done or the second contact partner in the national agency is unable to help the customer.
Contact addresses are located at the end of this document.

LEICA recommends making backup copies of all data in the Protected Products before sending the Protected Products to LEICA for repair or replacement.

3. LIMITATION OF LIABILITY

Consumers in jurisdictions that enjoy the benefits of consumer protection laws or

regulations also enjoy the benefits available to them under this product guarantee in addition to all the rights and entitlements arising from such laws and regulations. No provision of this product guarantee affects the consumer protection laws granted by the applicable mandatory statutory regulations, including consumer protection laws, to press claims for damages against LEICA in the event of its complete or partial non-performance or the failure to properly perform its contractual obligations.

Insofar as is permitted under applicable law, LEICA and its employee and agents will not under any circumstances accept liability to you or to your legal successors for indirect or consequential damage, including but not limited to the costs for the recreation, reprogramming or reproduction of programs or data or for any costs incurred as a result of the loss of confidentiality of data, the loss of business opportunities, loss of profit, lost sales or lost savings caused by the obligations of LEICA under this product guarantee. Insofar as is permitted under applicable law, the liability under this product guarantee of LEICA and its employees and agents towards you and your legal successors is limited to the amount that you paid for the Protected Product.

In particular, LEICA does not guarantee

(I) that LEICA will repair or replace the Protected Product without risk for or loss of programs or data,

(II)  that the product will operate without interruption or without error.

No provision of this agreement will exclude or limit the liability of LEICA for

(I)   death or bodily injury or

(II)  fraud caused by the negligence of LEICA.

If liability can be limited according to the aforementioned laws and regulations, the liability of LEICA shall, at the discretion of LEICA, be limited to the replacement or the repair of the Protected Product or the provision of the service. According to the laws of some countries, states or regions, it is forbidden to exclude or to limit liability for accidental or consequential damage. Some or all of the aforementioned limitations may therefore not be applicable in your case.

4. OTHER PROVISIONS

(I)   Should any individual provision or any part of any provision of these guarantee conditions be or become void, illegal or unenforceable, the validity of the remaining provisions hereof shall in no way be affected. In such a case this provision or part of a provision shall be removed from these guarantee conditions.

(II)  These guarantee conditions are subject to the law of the country in which the product was purchased. This choice does not encompass the provisions of international private law or the UN Conventions on Contracts for the International Sale of Goods.

(III) LEICA is entitled to subcontract a third party to fulfill the duties of LEICA or to transfer the duties of LEICA under this contract to a third party; this does not absolve LEICA of its obligations to fulfill the contract with respect to you.

(IV) LEICA is not responsible for any non-fulfillment or delayed fulfillment of the product guarantee if this can be attributed to reasons beyond its reasonable control.

(V)  You agree that all the information and data you provide to LEICA as part of this product guarantee is neither confidential nor protected. You furthermore agree that LEICA may collect your data while performing the services and use such data on your behalf. This may also involve the transmission of your data to companies or service providers connected with LEICA that may be located in countries that do not enjoy the same level of data protection as found in your country of residence, including Australia, Canada, the Member States of the European Union, India, Japan, China and the USA.

(VI) LEICA has implemented security measures that are designed to protect your data from illegal access or disclosure and from unauthorized destruction. You are responsible for the instructions you give LEICA regarding the use of your data. LEICA shall endeavor to adhere to these instructions insofar as is reasonable for the performance of the services and its support obligations under the product guarantee. If you do not agree with the above or if you have any questions about the effect that this processing method has on your data, please contact LEICA on the telephone number below.

(VII) Any verbal statements, assurances or supplementary agreements do not constitute part of this guarantee. Amendments and/or supplementary agreements are only valid if they are set out in writing and confirmed by legally binding signatures. This also applies to agreements regarding the requirement for the written form itself.

(VIII) The exclusive place of jurisdiction is the registered office of LEICA. This does not affect any exclusively statutory legal venues.

Warranty conditions

Dear Leica customer,

Congratulations on your well-considered purchase. With this Leica accessory you have obtained a world-famous trademark product.

Alongside your statutory guarantee rights towards your distri­b­utor, you will also receive a two-year guarantee from Leica Camera AG for this accessory, according to the conditions below. The Leica guarantee does not, therefore, affect your legal rights as a consumer under relevant national law, nor the consumer’s rights in terms of the dealer, as detailed in the sales contract concluded between the two parties.

Yours sincerely,

Leica Camera AG

CONDITIONS OF THE GUARANTEE

With the purchase of this Leica accessory you have acquired a product which has been manufactured to special quality standards and checked at the various stages of production by experienced specialists.

For this product the Leica Camera AG provides a guarantee of two years. The period commences on the date of purchase from an authorized dealer and the guarantee is subject to the following conditions: 

1) During the guarantee period we shall deal with complaints based on faulty manufacture (free of charge) by repair, re­place­ment of defective parts or replacement by an identical flawless product at our own discretion. Consequential claims, no matter what kind and of what legal argument, in connection with this guarantee, cannot be accepted.

2) Claims under guarantee are null and void if the defect has been caused by improper handling – which also can include the use of non-Leica accessories – if this accessory has been serviced by unauthorized persons or workshops, or if the serial number has been obliterated.

3) Guarantee claims can only be made by submission of this Guarantee Card which has been completed with date of pur­chase, address and signature of the authorized photo dealer.

4) When submitting claims under guarantee please return this Leica accessory together with the Guarantee Card and a description of the claim to the Customer Care department of Leica Camera AG or to a Leica Camera agency.

5) Tourists may, if required, make use of the agency of the country in which they are travelling (within the terms of the guarantee of the Leica Camera AG by presenting the Guarantee Card.